Return Policy Page

--- # **Return & Exchange Policy** We want you to love your purchase. Every item on our site is selected with care and crafted to reflect originality, comfort, and quality. Because many of our products are made to order and involve personal wear, our return policy is designed to be fair, transparent, and respectful of hygiene standards. --- ## ? Garments (Activewear) All garments are made to order and feature original artwork by Mary Fleming-Hibbert. Because of the nature of activewear and hygiene standards: - **We do not accept returns or exchanges for worn items under any circumstances.** - Items must be **unworn, unwashed, and in original condition** to qualify for any resolution. If your garment arrives **damaged** or **not sewn properly**, please contact us within **7 days of delivery** with the following: - A clear photo showing the issue - A brief written description of the problem Once reviewed, we’ll work with our manufacturer to send a replacement. Replacements are only issued for verified production defects. --- ## ? Shoes All shoes are **standard width**. We do **not** offer wide-width options at this time. To ensure the best fit, please refer to our **foot measurement chart** before placing your order. Due to sizing limitations and hygiene standards: - **Shoe returns are not accepted** unless there is a manufacturing defect. If you believe your shoes are defective, please contact us within **7 days of delivery** with: - A photo of the issue - A short explanation of the defect --- ## ? Accessories Accessories are **final sale** unless damaged in transit. If your item arrives broken or defective, please reach out within **7 days** with supporting photos. --- ## ? How to Contact Us To initiate a return request for a defective item, please email us at **[hathrowaenterprise@gmail.com]** with the required documentation. We’ll respond within 2–3 business days to guide you through the next steps. -