Buyer
Protection Policy
Learn which purchases qualify, what issues may be covered, and how claims are resolved.
View buyer policyMore confidence in every transaction.
Know what’s covered, how claims are reviewed, and where to find support if something doesn’t go as expected.
Find the protection policy you need.
Explore the full policy for eligibility, covered situations, responsibilities, and resolutions.
Buyer
Seller
Protection Policy
Review protections for qualifying claims, along with evidence and eligibility requirements.
View seller policyEvidence-based review
Claims are assessed using the policy and information provided.
Clear eligibility
Understand what qualifies and which exclusions apply.
Support when needed
Contact our team through a support ticket in your account dashboard.
Protection is subject to the requirements, exclusions, and terms in the applicable Buyer or Seller Protection Policy. Refer to the complete policy before submitting a claim.
